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February 12 2024

What Is Your Cancellation Policy?

a book on a table

Our cancellation policy is designed to provide flexibility while also ensuring fairness and transparency for both our customers and our team. Here's what you need to know:

  • Standard Policy: We have a 3-day cancellation policy, which is typical for our industry. This means that if you need to cancel or reschedule your move, we kindly ask for at least three days' notice to avoid any cancellation fees.
  • No Limits on Rescheduling: We understand that unforeseen circumstances can arise, and plans may need to be adjusted accordingly. Therefore, there are no limits to how many times you can reschedule your move within the allotted timeframe.
  • Deposit Requirement: In some cases, particularly for larger moves or during peak seasons, we may require a deposit to secure your booking. Please note that this deposit is non-refundable in the event of a last-minute cancellation.

We strive to maintain open communication with our customers and work closely with them to accommodate their needs whenever possible. If you have any questions about our cancellation policy or need to make changes to your move, please don't hesitate to reach out to our team. We're here to assist you every step of the way and ensure a smooth and stress-free moving experience.

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